Unless otherwise stated below, the provision of your personal data is not required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Non-provision has no consequences. This applies only insofar as no other information is given in the following processing procedures.
"Personal data" means all information relating to an identified or identifiable natural person.
Whenever you access our website, usage data is transmitted to us or our web host / IT service provider by your Internet browser and stored in log files (so-called server log files). These stored data include, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out on the basis of Art. 6 Para. 1 lit. f DSGVO (German Data Protection Act) out of our predominant legitimate interest in ensuring the trouble-free operation of our website as well as for the improvement of our offer.
When you open a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying the order processing. The processing is based on Art. 6 para. 1 lit. a DSGVO with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of the consent until revocation. Your customer account will then be deleted.
When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide the data means that no contract can be concluded. The processing is based on Art. 6 para. 1 lit. b DSGVO and is necessary for the fulfilment of a contract with you.
Your data will be passed on, for example, to the shipping companies and dropshipping providers you have chosen, payment service providers, service providers for order processing and IT service providers. In all cases we strictly observe the legal requirements. The extent of the data transfer is limited to a minimum.
We use your e-mail address independently of the contract execution exclusively for our own advertising purposes for the newsletter dispatch, provided that you have expressly agreed to this. The processing is based on Art. 6 para. 1 lit. a DSGVO with your consent. You may revoke your consent at any time without affecting the legality of the processing that has taken place on the basis of the consent until revocation. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by informing us. Your e-mail address will then be removed from the distribution list.
Your data will be passed on to a service provider for e-mail marketing within the scope of order processing. Your data will not be passed on to other third parties.
Forwarding of the e-mail address to shipping companies for information on the shipping status
We pass on your e-mail address to the transport company within the scope of the contract processing, provided that you have expressly agreed to this in the ordering process. The forwarding serves the purpose of informing you by e-mail about the shipping status. The processing is based on Art. 6 para. 1 lit. a DSGVO with your consent. You can revoke your consent at any time by notifying us or the transport company, without affecting the legality of the processing carried out on the basis of the consent until revocation.
We use a merchandise management system for contract processing within the framework of order processing. For this purpose your personal data collected in the context of the order will be sent to
Data collection and processing, credit assessment for purchase on account via heidelpay
When paying on account via heidelpay, personal data will be transferred to the collection service provider heidelpay Heidelberger Payment GmbH (Vangerowstraße 18, 69115 Heidelberg; "heidelpay") and processed there. The data processing serves the purpose of the offer of the payment method invoice purchase as well as the necessary credit assessment. The processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO (German Data Protection Act) out of our predominant legitimate interest in an offer of different payment methods and in protection against non-payment. You have the right to object at any time for reasons arising from your particular situation to the processing of your personal data based on Art. 6 para. 1 letter f DSGVO by notifying us. For the purpose of its own credit assessment, heidelpay transmits data to credit agencies (inquiry agencies) and receives from them information as well as, if applicable, credit information based on mathematical-statistical methods, in the calculation of which, among other things, address data is included.
In detail, these credit inquiry agencies can be the following - exemplary, but not exhaustive - named:
- Schufa Holding AG, Bürgel Wirtschaftsinformationen GmbH & Co. KG,
- Arvato Infoscore GmbH, Deltavista GmbH, Universum Business GmbH,
- Bisnode International Group,
- Regis24 Ltd,
- Creditreform AG.
The provision of the data is necessary for the conclusion of the contract with the payment method you have chosen. Failure to provide the data means that the contract cannot be concluded with the payment method you have chosen.
Under the following links you can find out how you can manage the cookies of the most important browsers (including deactivating them):
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=de (https://support.google.com/accounts/answer/61416?hl=de)
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies (https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies)
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen (https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen)
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac (https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac)
Technically necessary cookies
The processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO out of our predominantly justified interest in guaranteeing the optimal functionality of the website as well as a user-friendly and effective design of our offer.
You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data in accordance with Art. 6, Paragraph 1, Letter f of the Data Protection Act.
Plug-ins and others
Use of Google reCAPTCHA
We use on our website the service reCAPTCHA of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and for ensuring compliance with the applicable data protection laws. The purpose of the query is to distinguish between input by a human being or by automated, machine processing. For this purpose, your input will be transmitted to Google and used there. In addition, the IP address and any other data required by Google for the service reCAPTCHA will be transmitted to Google. This data is processed by Google within the European Union and may also be transferred to the USA. Google has certified itself according to the US-EU data protection agreement "Privacy Shield" and thus committed itself to comply with the European data protection guidelines.
The processing is based on Art. 6 para. 1 lit. f DSGVO out of the legitimate interest to protect our website from automated spying, abuse and SPAM. You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data in accordance with Art. 6, Paragraph 1, Letter f of the Data Protection Act.
Rights of data subjects and storage period
Duration of storage
After the contract has been completely processed, the data will be stored initially for the duration of the warranty period, thereafter under consideration of legal, in particular tax and commercial law retention periods, and then deleted after the period has expired, unless you have consented to further processing and use.
Rights of the person concerned
If the legal requirements are met, you are entitled to the following rights in accordance with Art. 15 to 20 DSGVO: right to information, to correction, to deletion, to restriction of processing, to data transferability.
In addition, according to Art. 21 para. 1 DSGVO, you have the right to object to processing based on Art. 6 para. 1 f DSGVO as well as to processing for the purpose of direct advertising.
Please contact us upon request. The contact details can be found in our imprint.
Right of appeal to the supervisory authority
In accordance with Art. 77 DSGVO, you have the right to complain to the supervisory authority if you believe that your personal data is being processed unlawfully.
Right of objection
If the personal data processing activities listed here are based on our legitimate interest pursuant to Art. 6 Par. 1 letter f DSGVO, you have the right to object to these processing activities at any time for reasons arising from your particular situation, with effect for the future.
After the objection has been made, the processing of the data concerned will be terminated unless we can prove compelling reasons for processing worthy of protection which outweigh your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims.
If personal data is processed for purposes of direct advertising, you can object to this processing at any time by notifying us. Once you have done so, we will stop processing the data concerned for the purpose of direct marketing.
last update: 23.10.2019